Frequently Asked Questions
Everything you need to know about your COOLA journey.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking link so you can monitor its progress in real-time.
Do you offer international shipping?
Yes, we ship our beauty products globally. Delivery times and shipping costs vary depending on the destination country and are calculated at checkout.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you can return unopened products within 30 days of delivery for a full refund.
Are your products cruelty-free and vegan?
Absolutely. COOLA is committed to ethical beauty. All of our formulations are 100% cruelty-free, and the majority of our catalog is vegan-friendly.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I contact customer support?
Our dedicated support team is available Monday through Friday via email at [email protected] or through our live chat feature on the website.